Fee Structure and Policies

Mindscape Psychiatry Clinic is a private practice. Clinicians charge private fees for their services. Please note our policy details and fees may change from time to time in response to service development and the rising costs of administration. These changes will allow the service to remain sustainable. Please refer back to this website to remain fully up to date and informed.

Fee Policy

Below we have provided a guide of the range of fees that you can expect from our psychiatrists. You will be required to pay the appointment fee 1 week prior to your appointment.

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For Rural and Remote Australians (living in MM2 and above), we provide Bulk Billed Telehealth Services for 291 (Non-ADHD) referrals if they have not used 291 item number in the preceding 12 month (365 days).

ADHD assessments/complex assessments will take place in minimum 2 sessions with the fees as below:

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A deposit of $200 is required at the time of booking and remaining fees for the appointment is to be paid 3 business days before the appointment.

1.8% card processing fee applies on all transactions

‍Administration - Administrative work, outside of an appointment, including completion of reports, medical certificates or applications, will incur a fee. Administrative work is done on a prepaid basis.

Medicare Rebate Policy

GP referrals must be renewed every 12 months, whilst a referral from a medical specialist must be renewed every 3 months.

To see a Psychiatrist – patients must have a GP referral in order to be eligible for a Medicare rebate. If a patient is returning for a follow up appointment after a one year lapse since their initial visit, they must bring a new GP referral letter.

Medicare Safety Net – Medicare safety nets can help to lower your out-of-pocket costs. For further information, please visit: https://www.servicesaustralia.gov.au/medicare-Safety-nets

Appointment & Cancellation Policy

Appointment Confirmation - SMS reminders are sent approximately 3 days prior to appointments. To confirm your appointment please reply to the SMS with ‘Y’ as soon as possible. Unconfirmed appointments will be cancelled.

Cancellation fee: $200 - Our cancellation policy requires at least 48 hours’ notice if you would like to cancel or change your appointment. When you book your appointment, that time slot of specialist is reserved for you. If you fail to attend your appointment without sufficient notice to us or change at the last minute, we may not be able to accommodate any other patient on waiting list and that allocated time is wasted. $200 fee will apply if you do not give us 48 hours’ notice of a change/cancellation.
If you fail to show up for your appointment without notice, full fee for the session will apply and there will be no Medicare rebate for non attendance.
These measures are important to run a private service.

Late Joining - If a patient joins appointment or video consultation more than 15 minutes late, we may not be able to accommodate the appointment due to time constraints. In such cases, the appointment will be considered a “no-show,” and the associated fee will be charged.

Follow-up Appointments - It is the patient’s responsibility to schedule a follow-up appointment well in advance to avoid lack of availability with the Clinician’s schedule.

Doctor Communication Policy

Medical Correspondence – Clinicians do not conduct medical correspondence via email. If you email us with any medical questions, you will be asked to book an appointment to speak with your Clinician directly.

You must have a telehealth appointment booked to be able to speak on the phone with your Clinician. We can pass a message on if you do not have an appointment booked, and will do our best to get back to you in a timely manner.

Prescription Renewal - Please request prescriptions during your appointment time. If you ask for a prescription renewal, you will be asked to book an appointment to request this from your doctor directly. Alternatively, you may choose to ask your GP for a script renewal excluding monitored medications.

Alternative funding

There will be no charge for clients who are eligible for the following appointment types:

Rural clients - Clients in a rural or regional area^ if the referral requests an item 291 (one off assessment)*. Fees will apply for all review appointments and new ADHD clients.

^ See below ‘other important information’ for instructions to determine if you are in a rural area.
* It is the clients responsibility to ensure that item 291 has not been utilised in the last 12 months, if the item 291 has already been used there will be an out of pocket cost. (see below privatepsychiatry fees – ‘New client multiple appointments’)

‍DVA - Department of Veterans Affairs card holders will be billed to DVA directly.

Workcover - Workcover clients require an approval letter from their insurer.

How do I make payment?

You will be required to pay the appointment fee 1 week prior to your appointment. We will then send the claim to Medicare, for them to process the rebate for you.

Medicare generally takes 48-72 hours to process the rebate and for the amount to be deposited into your bank account, if you have registered your details with Medicare appropriately. If you do not receive the Medicare rebate, you will need to call Medicare directly to check the status of the claim and confirm your bank account details. There contact number is 1300 360 460. If you require your invoice, receipt of Medicare Statement we can email this to you, upon request.

Other important information

Pre-payment- Prepayment is now required for all appointments. An invoice will be sent to you via SMS 2 weeks before your appointment and your payment is due 1 week prior to your appointment.

Medicare rebates- We will send your claim to Medicare and you will receive a rebate from Medicare 2-3 days after your appointment (if applicable).

Medicare item numbers- If you have seen a Psychiatrist in the last 12 months you will need to confirm that the item numbers mentioned above are available to you. For example, if you are seeking a treatment plan and have already used item 92435 or 291 in the last 12 months your out-of-pocket cost will be significantly higher. It is the responsibility of the patient to check whether they will be eligible for the different item numbers and rebates. You can check this online or call Medicare on 13 21 50.

Rural area- You can check your address on the Health Workforce locator map available here. Select ‘2019’ in front of “Modified Monash Model” and then add your address in “Find address”. If your address is MM2-MM7 then you are in a rural location.